As Globalization has taken the driving seat in Global IT outsourcing, there is a visible increase in opportunities and cultural mix. Consequently, this has also led to an increased understanding of cultures and their effects on interpersonal, personal and managerial interactions of business. Many types of research have shown the influence of cultural differences in global management. Such researches have spent some reasonable amount of time and effort in identifying the belief and value model of individuals and the challenges that they face in the global premises.
Cross Culture Diversity:
Literature has often reflected the importance of culture in cross-cultural interactions. As organizations are made of individuals, it is this resource that highly differs from one another in terms of values, background, and preferences. The connection and connotation of cultural aspect to the overall effectiveness of global outsourcing is relative and supported by theoretical rationales. Therefore, while negotiating an outsourcing contract, one must take the cultural factor into consideration. Have a look at the seven impacts that cross cultural diversity puts on Global IT outsourcing.
- The difference in the corporate culture:
Individuals come with their own set of belief pattern and culture. Their vision and values are different, and so is their corporate mindset. This diversity in corporate understanding affects businesses in a variety of ways.
- Disparity in national cultures:
Cultural conditions are deeply rooted in professionals. Even when these professionals move globally to the technological-driven world of IT, they are still affected by the disparity in national cultures. Many a times, it is this national culture of a professional that motivates him to achieve the best of business objectives and perform better results. Global outsourcing is driving with the game of human values.
- The competency matrix:
Since culture is a driving force that makes the core of our values, it defines the level of skill in a professional. The world of global IT outsourcing is fairly motivated with the widest range of player involved in executives, corporate and management ends. Though everyone adheres to respect cultures, yet in order to promote the collective goodwill of the organization, the mixing matrix of competency is urgent.
- The making of a communication model
One can attain collective goals by creating a comprehensive communication model that is common to every culture. Look for some degree of commonness for promoting the best IT enabled services. Clarity in communication and expression of thought is a stepping stone to success- it is all that you need for knowing a culture in the best possible way.
- Promotion of culture awareness
The best way to strengthen and support self-culture is through respecting every culture that comes in your path. And this can be done by promoting cross culture awareness in the organization. Follow your own culture, while respecting every other culture.
- Work on risk mitigation
IT enabled services can invite several cross-culture risks for which one has to plan mitigation strategies. Remember here each entity is an independent variable that has own terms of analysis and solutions.
- Shifting the individual thinking
Each culture comes with its unique perspective, perception, judgment, and thinking mechanism. If anything is going against the favor of common collective benefit of the service, then it should be addressed as early as possible. Otherwise, the impact of cross culture diversity will start pressurizing the global IT outsourcing.